Job: Process Associate
Primary Location: India-Hyderabad
Schedule: Full-time
Education Level: Bachelor's / Graduation / Equivalent
Master Skills List: Operations
Job Category: Full Time
Process Associate - Content Moderation - English
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We are inviting applications for the role of Process Associate, Content Moderation - English
We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment
Responsibilities
- Provide resolution to maintain standards of quality
- Review content and provide resolution based on prescribed guidelines
- Recognize trends and patterns and raise issues timely
- Provide insights to help improve the support to the users
- Maintain a thorough understanding of process and policies
- Provide excellent customer service to our customers
-
This job may
require working a 24/7 schedule with alternating shifts and daily review of
online content that may be highly egregious/ sensitive in nature, such as (but
not limited to) graphic violence, self-harm, child abuse, and hate speech.
Qualifications we seek in you
Minimum qualifications
- Any Graduate (PG an added advantage)
- Freshers are eligible
-
Fluent in English
Language
Preferred qualifications
- Effective probing skills and analyzing / understanding skills
- Problem solving skills with customer centric approach
- Must be able to work on a flexible schedule (including weekend shift work)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.