Tricolour Manpower Solutions is seeking customer support executives – chat process.
TCM Solutions is passionate about
connecting talent with opportunity. Their team of experienced job consultants
specializes in helping individuals and organizations achieve their career
goals. They offer customized solutions and effective recruitment strategies
that result in successful placements across a variety of industries.
Role: Customer Support Executive – Chat process
Contract: 6 months - based on performance there are chances to get hired permanently
Location: Hi-tech city, Hyderabad
Experience Required: 3 to 6 months
Qualification: MBA Or MCOM graduates only
Package: 2.4 LPA to 2.6 LPA
Shift: Rotational shifts & rotational week offs
Work Mode: Work from office
Interview process: Face to face Interview (Walk in interview)
Benefits: 2 way cab facility is available
Roles and Responsibilities:
- Respond promptly and professionally to all inquiries through online chat channels.
- Act as the first point of contact for customers and provide accurate information about products or services.
- Resolve customer complaints in a timely manner by identifying the root cause and providing appropriate solutions.
- Build strong relationships with customers by actively listening to their concerns and needs.
- Collaborate with internal teams to ensure swift resolution of customer issues.
- Maintain thorough knowledge of company products, services, policies, and procedures.
- Meet individual performance targets set by the company on a daily/weekly/monthly basis.
Requirements:
- For Freshers: Only MBA Or MCOM graduates – no BE or Btech graduates
- For Experienced candidates: Any degree will be considered with minimum 3 -6 months experience
- Experience in international chat support is preferred.
- Must have excellent communication skills (verbal & written) with fluency in English language.
- Strong typing speed - minimum 35 words per minute (WPM).
- Ability to multi-task efficiently while maintaining attention to detail
- Strong problem-solving skills with an ability to think on your feet
- Proven track record of meeting or exceeding performance targets
- Willingness to work in rotational shifts including weekends/holidays
Interested candidates can reach HR – Swapna at 8639124828 to register for this role.